Mala Singh endeavours to ensure that every transaction at our website is seamless. We take great care in delivering our products and adhere to the highest quality standards.
To exchange a product or report damage in transit, please get in touch with our Customer Care within 48 hours of delivery:
by email at firstname.lastname@example.org
As a policy, we do not offer returns on products which are delivered in perfect condition as per the order placed. However, we do offer size exchange within 48 hours of delivery of the product. If the product is wrongfully delivered (product doesn’t match the item in the order confirmation) or has a genuine quality/manufacturing defect then we are open to re-fulfilling your order.
Garments will be dispatched within 3-5 business days, and delivered within 8-9 business days.
*Please note that Saturdays, Sundays, and Public Holidays are not set as business days for standard deliveries.
Shipping and handling rates vary based on the product, its size and volume, the packaging used, and the shipping destination. You will see the final shipping and handling charges at the time of checkout after you provide the shipping address for your order.
We offer free shipping on both cash on delivery as well prepaid shipping options
SHIPPING OF PRODUCTS
All orders are processed from our own warehouse in New Delhi. Orders will be delivered to the shipping address mentioned at checkout.
Orders that have been processed and shipped can be tracked using the consignment/tracking number on the shipping agency’s website. Once your order is shipped, we will mail you your tracking number along with information about the shipping agency.
NON-AVAILABILITY ON DELIVERY
Our delivery partners will attempt to deliver the package three times before they return it to us. Please provide the complete & accurate shipping address including zip code and a mobile number. This will help us in delivering your order faster.
MODES OF PAYMENT
For shipping to India, we accept all major debit & credit cards (including Mastercard, Visa & American Express) and also provide Net Banking options across major banks.