Last updated: January 14, 2025

At Mala Singh, we take pride in offering high-quality women’s clothing and ensuring our customers are delighted with every purchase. However, if you are not fully satisfied, we are happy to assist with returns and exchanges.

1. Eligibility for Returns

You can return your order under the following conditions:

  • The item must be unworn, unwashed, and in its original condition.
  • All tags, labels, and original packaging must be intact.
  • The return request must be initiated within 7 days from the delivery date.

2. How to Request a Return

To initiate a return, follow these simple steps:

  1. Visit our Contact Page or email us at sales@malasingh.in with your order number and reason for return.
  2. Attach images of the item if there are any defects or issues.
  3. Once approved, you will receive instructions for returning the product.

3. Exchange Policy

We offer exchanges in the following cases:

  • You received a defective or damaged item.
  • You wish to exchange for a different size or color (subject to availability).

Exchanges must be requested within 7 days of receiving your order. If the requested item is unavailable, you can choose store credit or a refund.

4. Refund Policy

Refunds are issued under these terms:

  • Refunds will be processed once the returned item passes our quality check.
  • Refunds will be issued to your original payment method or as store credit, as per your choice.
  • Shipping charges (if applicable) are non-refundable.
  • Refunds will be processed within 5-7 business days after the return is received.

5. Return Shipping

  • If the return is due to a mistake on our part (e.g., wrong or defective item), we will cover the return shipping costs.
  • For other reasons, customers are responsible for return shipping charges.

6. Non-Returnable Items

The following items cannot be returned or exchanged:

  • Customized or personalized clothing.
  • Clearance or final-sale items.
  • Items without tags, labels, or original packaging.
  • Items that show signs of wear, wash, or damage.

7. Damaged or Defective Products

If you receive a damaged or defective product, please inform us within 7 days of delivery by contacting us via our Contact Page or email at sales@malasingh.in. We will prioritize resolving the issue through an exchange, repair, or refund.

8. Contact Us

For any queries about returns or exchanges, please contact our support team:

We appreciate your trust in Mala Singh and are committed to ensuring a delightful shopping experience.