Effective Date: January 14, 2025

At Mala Singh, customer satisfaction is our top priority. We understand that circumstances may change, and you might need to cancel an order. Below is our detailed cancellation policy to assist you.

1. Eligibility for Order Cancellation

Domestic Orders (Within India)

  • Orders can be canceled within 24 hours of placement without any charges.
  • Beyond 24 hours, cancellations will only be possible if the order has not been shipped.

International Orders

  • Cancellations are allowed within 24 hours of placing the order.
  • After 24 hours, cancellations may not be possible due to shipping and logistics constraints.

2. How to Cancel an Order

  • To cancel your order, contact us via email at [email protected] or through our Contact Page.
  • Please include your order details, such as the order number, full name, and contact information, for quicker processing.

3. Refunds for Canceled Orders

Domestic Orders

  • For cancellations made within the eligible time frame, a full refund will be processed.
  • Refunds will be issued to the original payment method within 7–10 working days after cancellation confirmation.

International Orders

  • If eligible for cancellation, the refund will exclude any shipping charges incurred.
  • Refunds may take 10–15 working days to process, depending on your payment provider.

4. Cancellation After Order Shipment

Domestic Orders

  • If your order has already been shipped, cancellation is no longer possible. However, you may initiate a return after delivery, subject to our return policy.

International Orders

  • Once an international order is shipped, it cannot be canceled. Any duties, taxes, or additional shipping costs are non-refundable.

5. Special Cases for Cancellation

  • Made-to-Order or Customized Items: These orders are non-cancelable as they are crafted specifically for you.
  • Cash on Delivery (COD) Orders: COD orders require a 30% advance payment. If canceled after confirmation but before shipment, the advance payment will be refunded as per the standard timeline.

6. Non-Availability of Products

In rare cases where an item becomes unavailable after your order is placed:

  • We will inform you promptly via email or phone.
  • You may choose to wait for restocking, replace the item with an alternative, or cancel the order for a full refund.

7. Contact Us for Assistance

If you have any questions or need further assistance with cancellations, feel free to:

 

We strive to provide a smooth and stress-free shopping experience. Thank you for choosing Mala Singh for your women’s clothing needs!